Sustainable Operations

Your Integrations in the Best Hands

We ensure your integrations run reliably - with proactive monitoring, fast support, and continuous optimization.

Support Means Partnership to Us

We don't just handle technical operations, we become part of your team. With years of experience and proven processes.

99.9% Uptime

Guaranteed availability

< 30 Min

Response time for critical incidents

20+ Years

Operations experience

24/7

Support availability

Our Support Spectrum

Proactive Monitoring
We detect problems before they become outages

Through intelligent monitoring and early warning systems, we minimize downtime and ensure your business continuity.

Your Benefits:

  • 24/7 system monitoring
  • Predictive analytics
  • Automatic alerting
  • Performance tracking
  • Capacity planning
Incident Management
Fast and professional response in emergencies

With proven processes and experienced experts, we resolve incidents quickly and sustainably.

Your Benefits:

  • Defined escalation processes
  • Root cause analysis
  • Prevention measures
  • Transparent communication
  • Post-incident reviews
Continuous Optimization
Your integrations keep getting better

We don&apos;t rest on the status quo, but continuously optimize performance and stability.

Your Benefits:

  • Performance tuning
  • Cost optimization
  • Scaling consultation
  • Best practice updates
  • Technology upgrades
Security & Compliance
Security is our top priority

We ensure your integrations remain secure and meet all compliance requirements.

Your Benefits:

  • Security patches
  • Vulnerability management
  • Compliance monitoring
  • Access management
  • Audit support

Our Support Approach

Prevention

Avoid problems before they occur

Proactive monitoring and alerting
Regular health checks
Preventive maintenance
Capacity planning

Individual Support Tailored to Your Needs

Flexible Model

From basic support to 24/7 enterprise support - we adapt to your requirements

Dedicated Experts

Fixed contacts who know your systems and processes inside out

Continuous Development

Your support grows with your requirements and adapts dynamically

Measurable Success

70%

Fewer incidents through proactive monitoring

90%

First-time resolution rate

15 Min

Average response time

100%

Customer satisfaction in support

Case Study: 24/7 Critical Infrastructure

The Challenge

A retail company needed reliable support for business-critical integrations between ERP, shop, and logistics partners.

Our Solution

Individual support concept with proactive monitoring, dedicated team and guaranteed response times. Close collaboration with internal teams.

The Results

System availability99.98%
Incidents per month-75%
MTTR (Mean Time To Repair)12 Min
Operating costs-40%

Worry-Free Operation of Your Integrations

Let's develop a support concept together that perfectly fits your requirements.

✓ Individual concepts    ✓ Flexible models    ✓ Transparent pricing